Contact Us

This page is for getting in touch with the editorial team behind Crypto Casinos. Most messages we receive fall into one of three buckets: a question about a crypto casino bonus and its wagering terms, a correction to something we've published, or a reader asking how our rankings are put together. All three are welcome, and this page explains what we can help with, what we can't, and what to include so you get a useful reply rather than a holding response.

We are a comparison and review site, not an operator. We don't hold funds, run games, process crypto deposits or withdrawals, or have access to any account you hold at a casino. If your issue is a stuck payout or a locked account, the operator's own support desk is the only route that can resolve it — though we do want to hear about it, because patterns in reader reports feed directly into how we rate sites.

How to reach the editorial team

Send your message through the contact form on this page. There is no phone line and no live chat — a small editorial team answers in writing, which also gives us a record we can check against when we revisit a review.

To get a straight answer first time, include:

• The casino name as it appears on our site — BetPanda, CoinPoker Casino, Cryptorino and so on.
• The specific promotion you're asking about, ideally the headline wording you saw.
• Your state, if the question is about access or eligibility. State rules and operator self-restrictions vary and change.
• The coin involved — BTC, ETH, LTC, USDT, USDC or DOGE — if it's a deposit, withdrawal or network fee question.
• Dates and amounts in USD terms for anything time-sensitive, so we can check it against what was published.

Please don't send us private keys, seed phrases, wallet recovery information, exchange logins or casino passwords. No legitimate site will ever ask for them, and we don't need them to answer anything.

Where we earn money, stated plainly

Crypto Casinos earns commission when a reader signs up at some of the casinos we list. That relationship funds the research, and it does not buy ranking position or editorial rating. Operators cannot pay to move up, cannot pay to remove a drawback we've written, and cannot pay to have a negative reader report suppressed. If you contact us because you suspect a review reads like an advert, say so directly — it's the kind of message we act on. Our editorial background and independence policy covers this in more detail.

Bonus questions we get most often

Bonus terms are the single biggest source of reader mail, so it's worth setting out how we handle the offers attached to the casinos on this site. Every figure below is the operator's advertised headline. Wagering (playthrough) multiples, expiry windows, maximum bet limits while a bonus is active, game weighting and excluded titles are set by the casino and change without notice — always read the promotion page on the site itself before depositing, and treat any figure we publish as a starting point for that check, not a substitute for it.

Casino	Advertised offer	Editorial rating	Bonus type
BetPanda	10% Weekly Cashback	10.0	Ongoing cashback
CoinPoker Casino	150% Welcome Bonus up to $2,000	9.9	Deposit match
Cryptorino	100% Match Bonus up to 1 BTC + 10% Weekly Cashback	9.8	Match + cashback
Punkz	20,000 USDT Welcome Bonus + 15% Cashback	9.8	Match + cashback
Hyperlucky	20% Daily Cashback up to $10,000 + 100 FS	9.8	Cashback + free spins
Winna	Up to 60% Rakeback & 25% Instant Cashback	9.7	Rakeback + cashback
Thrill	Up to 70% Rakeback + 10% Cashback	9.7	Rakeback + cashback
BC Game	Four Match Bonuses up to $4,000 + 400 Free Spins	9.6	Staged match package
Wild.io	Up to 350% Welcome Package across first 3 deposits + 200 Free Spins	9.6	Staged match package
Vave	Up to 550 USDT Bonus + up to €75 Free Bet + 5% Cashback	9.5	Match + free bet

Ratings above are our own editorial scores. They are not customer review averages and they are not a prediction of how you'll do at any site.

BetPanda

BetPanda sits at the top of our list largely because its headline deal is a 10% weekly cashback rather than a front-loaded match bonus — the kind of offer that's easier to understand and doesn't lock a balance behind a large playthrough multiple. Cashback is calculated on net losses, so the value only arrives if you've lost money in the qualifying period; it reduces a loss, it never creates a profit. Readers write to us most often about which game types count toward the weekly calculation and when the credit lands. Check both on the promotions page, as the operator sets them. Limitation: a recurring cashback percentage gives a new depositor far less headline value than a large first-deposit match, so if you're comparing purely on opening balance, this will look modest.

CoinPoker Casino

CoinPoker Casino earns its place here because it brings a poker room alongside casino games, which matters to readers who want both under one wallet. The advertised welcome offer is a 150% match up to $2,000. As with every deposit match, the material conditions are the ones that decide whether it's worth taking: the playthrough multiple, the window you have to clear it, the maximum bet allowed while bonus funds are live, and whether poker play contributes at all. Match bonuses on poker-led sites often weight table games and poker differently from slots. Limitation: a match of this size usually carries a correspondingly heavy wagering requirement, and readers who deposit big to "max out" the bonus often find the clearing conditions harder than expected.

Cryptorino

Cryptorino appears because it pairs both structures — a 100% match up to 1 BTC plus 10% weekly cashback — so you get an opening boost and an ongoing one. The 1 BTC ceiling is denominated in Bitcoin, which is worth pausing on: the dollar value of that cap moves with the BTC price, and so does the dollar value of anything you hold in a BTC balance while wagering. Readers who want stable dollar exposure generally fund with USDT or USDC instead. Limitation: the headline cap is far above what most players will deposit, so the advertised maximum is not a realistic guide to what you'd actually receive, and the crypto-denominated cap adds volatility that a stablecoin offer wouldn't.

Punkz and Hyperlucky, briefly

Punkz advertises up to 20,000 USDT plus 15% cashback — USDT-denominated, so the headline stays stable in dollar terms, though the same point about the cap being far beyond typical deposits applies. Hyperlucky leads with 20% daily cashback up to $10,000 plus 100 free spins; daily cashback suits high-frequency play more than occasional sessions, and free spins almost always carry their own separate wagering and win-cap terms distinct from the cash bonus.

Deposits, withdrawals and the questions we can answer about them

We can explain how crypto casino payments generally work. We can't check the status of your transaction, speed it up, or see your balance.

The sites we cover run on on-chain deposits and withdrawals from self-custody or exchange wallets. Bitcoin, Ethereum, Litecoin, Tether, USD Coin and Dogecoin are the coins that come up most in reader mail, with altcoin support varying by operator. Practical points worth knowing before you write in:

• Network and gas fees are charged by the blockchain, not the casino. Ethereum gas can spike; Litecoin and Dogecoin transfers are typically cheaper. Stablecoins cost different amounts depending on which network you send them over, and sending to an address on the wrong network can lose the funds permanently.
• Confirmation times vary by chain and by how many confirmations the casino requires before crediting. A deposit that looks "missing" is usually just unconfirmed.
• "Instant withdrawal" is an advertising phrase. It generally means the casino approves automatically without manual review — the blockchain still takes its own time, and many sites reserve the right to review larger cash-outs.
• Withdrawal limits per transaction, per day and per VIP tier are set in the operator's terms. If a limit blocked your cash-out, that's an operator matter, but tell us anyway if the limit wasn't disclosed clearly.
• Price volatility cuts both ways. A balance held in BTC or ETH can fall in dollar terms while you're playing, independent of any bet you place. Stablecoins sidestep that.

What's actually on these sites

If you're writing to ask whether a particular kind of game is available, the broad categories across the operators we list are consistent: slots from third-party studios, live dealer rooms streaming blackjack, roulette and baccarat, RNG table games, and the crypto-native originals — crash, dice, plinko and in-house variants that often publish provably fair seeds you can verify yourself. Provably fair verification applies to originals; third-party slots and live tables rely instead on RNG certification and studio-level audits. We don't publish game counts, because operator libraries change constantly and the numbers advertised are rarely comparable between sites.

Sports betting and the other product lines

Several of the casinos we cover also run sportsbooks, and some — CoinPoker Casino most obviously — run poker alongside the casino. Vave's advertised package includes a free bet component, which is a sportsbook instrument rather than a casino one. This matters for contact queries because bonuses rarely cross product lines: casino wagering usually doesn't clear a sportsbook bonus, free bets typically exclude the stake from any return, and rakeback on poker is calculated differently from casino cashback. If you're asking us about a bonus, tell us which product you intended to use it on.

Legal standing, eligibility and what we won't advise on

Crypto casinos serving US players are almost always offshore operations, licensed in jurisdictions such as Curaçao or Anjouan, not by any US regulator. There is no federal legalization of online casino gaming in the US. A handful of states — including New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island — license online casino operators, and those regulated operators don't run on crypto. For most US readers, then, offshore crypto casinos sit in a genuine legal grey area. We state that plainly rather than glossing it, and we won't tell you a site is legal in your state. Checking your own state's laws is on you, and a qualified professional is the right person to ask.

A few things we will not help with, whatever the framing:

• Working around state geoblocks, VPN-related account restrictions, or an operator's own list of excluded states. Doing so generally breaches the site's terms and can cost you a balance.
• Getting around KYC, identity verification, anti-money-laundering or sanctions checks. Some sites advertise low- or no-KYC play at sign-up; that is the operator's policy, and most reserve the right to request documents later, particularly on larger withdrawals. Reduced verification is a convenience and privacy feature, not a way to conceal income or avoid tax.
• Tax questions. US players are generally liable for tax on gambling winnings and on crypto gains, and the interaction between the two is not simple. Consult a qualified tax professional — we can't give you an answer you should rely on.
• Bonus terms disputes where the terms were published. We'll read them with you, but we can't overturn an operator's decision.

Every site we cover is 18+ at minimum, and some require 21+; your state's rules may set a higher bar than the operator does. Check the age requirement on the site itself before registering, and never let anyone under the applicable minimum use your account.

How we assess the sites you're writing to us about

Our ratings come from documented research and verification, not from playing at these casinos with our own funds. We check published licensing details, read promotion terms in full including wagering and expiry, record advertised coin support and withdrawal limits, note which game categories and software studios are listed, and track reader reports about payouts and account handling. Where something can't be verified, we say so rather than filling the gap. Commission never changes a position, and every site we recommend gets at least one stated drawback.

Reporting a problem or a correction

1. Contact the casino's own support first for anything involving your account, funds or a pending withdrawal — only they can act on it.
2. If that goes nowhere, write to us with dates, the coin and amount, and what support told you. We log it against the operator.
3. For a factual error on our pages — an outdated bonus figure, a changed term, a licence detail — point us at what's wrong and we'll check and update. Our content was last fact-checked on Sep 23, 2026, and bonus terms in particular move faster than review cycles.
4. For partnership or press enquiries, use the same form and mark it clearly. Commercial mail goes to a different inbox from editorial and won't reach anyone who sets rankings.

If gambling has stopped being fun

Gambling costs money over time, and no bonus, rakeback tier or coin choice changes that. It isn't income and it won't fix a financial problem. If you're betting more than you can comfortably lose, chasing losses, or playing to take your mind off something else, stop and get support: the National Problem Gambling Helpline is available at 1-800-GAMBLER. Be aware that offshore crypto casinos may not offer the deposit limits, cooling-off periods or self-exclusion tools that state-regulated operators are required to provide, and there's no US regulator to appeal to if they fall short. Our responsible gambling resources set out the tools worth looking for, and the terms covering use of this site explain the limits of what we publish.

Choosing where to write first

Short version: account, funds and bonus disputes go to the operator; everything about our content, our rankings, our commercial relationships or a pattern you think we should know about comes to us. If you're not sure which, send it anyway with the detail listed above and we'll point you the right way. There's no rush on our end — take the time to read the terms before you deposit rather than after.